Agency
EMC Consulting
Year
2012
Role
Sr. UX Designer
THE ASK
Create a community of credit card holders who will improve their finances through education and collective action.
Alpha Launch
I sketched and helped release a limited version of the community website, used to gather feedback from a limited set of new cardholders. We did remote user testing on early designs with cardholders — would they be comfortable with the idea of a community around their credit card and finances? What about privacy? etc.
Beta Launch
The feedback from the Alpha site and the user testing helped us define the features for the Beta version. I designed the wireframes for personal stats and other features and defined detailed business rules.
Development
In an Agile development, I supported Lithium–the community platform we used for the site–and the EMC technology team fine-tuning specifications, creating test cases and doing QA.
